Don Scoopy Terms & Conditions

Last updated: July 20, 2026

By scheduling service with Don Scoopy, you agree to the following Terms & Conditions.

Property Access

Customers are responsible for providing safe and unobstructed access to all areas of the yard to be serviced. Gates must be unlocked during your scheduled service window. If we are unable to access your property due to locked gates, construction, aggressive pets, or other obstacles, the visit may be considered completed and may not be rescheduled.

Pet Safety

For the safety of our technicians and your pets, dogs should be secured or be friendly enough for our team to safely enter the yard. Don Scoopy reserves the right to leave the property if a pet displays aggressive behavior or if any unsafe conditions exist.

Tall Grass, Leaves & Yard Conditions

Our technicians work diligently to locate and remove all visible pet waste. However, excessively tall grass, overgrown vegetation, heavy leaves, mud, snow, standing water, debris, or other conditions may make it impossible to locate every pile. While we will make every reasonable effort, Don Scoopy cannot guarantee the complete removal of pet waste when visibility is limited by these conditions.

Initial Cleanup

Properties with excessive accumulated pet waste may require an initial cleanup fee. If an additional fee is necessary, we will notify you before performing the service.

Weather Policy

The safety of our technicians is our highest priority. In the event of severe weather, including heavy rain, lightning, flooding, icy conditions, or other hazardous conditions, we may postpone your scheduled service. We will make every reasonable effort to complete your service within the same week. If weather conditions continue to prevent safe service, your next visit will occur as soon as conditions allow.

Waste Disposal

Unless otherwise requested, collected pet waste will be securely bagged and placed in your designated outdoor trash container. If no container is available, the waste will be left in a mutually agreed upon location.

Service Area

Our service includes accessible areas of the yard where pet waste is normally found. We do not move heavy furniture, grills, play equipment, wood piles, debris, or other obstacles to search for pet waste.

Payment

Payment is processed according to your selected billing plan. Failed or declined payments may result in suspension or cancellation of service until payment is received.

Service Cancellation

Customers may cancel service at any time. Cancellation will take effect at the end of the current billing period. No refunds or partial refunds will be issued for the current month's service. We will continue providing scheduled services through the end of your paid billing period. After that date, your recurring service will automatically end, and no further charges will be made unless you choose to reactivate your account.

Satisfaction Guarantee

If you believe we missed an area under normal yard conditions, please contact us within 24 hours of your service. We will gladly return to inspect the yard and address any concerns whenever appropriate.

Limitation of Liability

Don Scoopy is not responsible for pet waste that cannot reasonably be located due to tall grass, overgrown landscaping, leaves, debris, adverse weather, or other conditions beyond our control. Our liability is limited to the amount paid for the most recent service visit.

Acceptance of Terms

By scheduling or receiving service from Don Scoopy, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Contact

Questions? Scoop@DonScoopy.com or (210) 549-8034

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